At RATFIRE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility
You may request a return or exchange if:

The product is damaged, defective, or incorrect upon delivery.
The return request is made within 2 days of receiving the order.
The product is unused, unworn, and in its original condition with all tags and packaging intact.
Non-Returnable Items
Returns will not be accepted for:

Products damaged due to misuse or improper handling.
Items returned without original packaging or tags.
Products showing signs of use, wear, or alteration.
Clearance, sale, or promotional items (unless damaged or defective).
Refund Process
Once your returned item is received and inspected:

You will be notified about the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days.
The refund amount will be credited to your original payment method.
Exchange Policy
We offer exchanges for:

Damaged products
Defective products
Incorrect items received
Exchange requests must be submitted within 2 days of delivery.

Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Shipping Charges
Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.
Return shipping costs may be borne by the customer unless otherwise approved by our support team.
Contact Us
For any return, refund, or exchange request, please contact us:

RATFIRE (Laxmi Enterprises)
Shyam Gupta
C-51, Rana Park, Siraspur, Delhi – 110042

Email: info@ratfire.in
Phone: +91 7011328324